IT Help Desk
An outsourced IT Help Desk solution for any organization.
ITRegulators offer comprehensive outsourced IT help desk services to customers who require a full service technical resource center, full or part-time help desk, application support center, or customer service desk. No matter what type of help desk functions you need to outsource, we can provide you with a complete and custom turnkey solution.
Our outsourced IT help desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere - without having to worry about recruiting, training, fulfillment and other costly and time consuming tasks.
In addition to this, ITRegulators provides far more than just remote support staff; we actually deploy an entire support infrastructure, including:
- Knowledgeable, certified, US-based in-house staff
- 24×7 coverage capability
- Online live support featuring our Manage & Regulate technology
- Team leader and project manager
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based incident reporting and status tools for end users
- Tiered service levels and custom response requirements available
- Optional shared operational control with your in-house help desk team
- On-site escalation support
- Automatic email updates to your staff with embedded satisfaction surveys
Put simply, we have the people, and experience to provide a comprehensive IT help desk outsourcing solution thereby empowering you to concentrate on running your business, not your network.
Looking for an outsourced IT Help Desk solution? Talk to the team at ITRegulators and find out how we can help.