An outsourced IT Help Desk solution for any organization
ITRegulators offer comprehensive outsourced IT help desk services to customers who require a full service technical resource center, full or part-time help desk, application support center, or customer service desk. No matter what type of help desk functions you need to outsource, we can provide you with a complete and custom turnkey solution.
Our outsourced IT help desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere – without having to worry about recruiting, training, fulfillment and other costly and time consuming tasks.
In addition to this, ITRegulators provides far more than just remote support staff;
we actually deploy an entire support infrastructure, including:
US-based in-house staff
24×7 coverage capability
Online live support featuring our Manage & Regulate technology
Team leader and project manager
Complete trouble ticket tracking and reporting solution
Web-based incident reporting and status tools for end users
Tiered service levels and custom response requirements available
Optional shared operational control with your in-house help desk team
On-site escalation support
Automatic email updates to your staff with embedded satisfaction surveys
Put simply, we have the people, and experience to provide a comprehensive IT help desk outsourcing solution thereby empowering you to concentrate on running your business, not your network.