What types of businesses does ITRegulators serve?

We specialize in supporting small- to medium-sized businesses (SMBs) across a wide range of industries. Whether you’re a startup or a growing enterprise, we tailor our IT solutions to fit your size, structure, and industry-specific needs.

How does ITRegulators differ from other managed IT service providers?

Unlike generic IT providers, we offer a customer-centric, personalized experience rooted in 17+ years of industry expertise. As a veteran-owned company, our core values—integrity, commitment, and service—guide our proactive approach and long-term partnerships.

What is included in your Managed IT Services package?

Our managed IT services include 24/7 monitoring, network maintenance, cybersecurity, cloud solutions, help desk support, Office 365 management, and more—everything your business needs to operate securely and efficiently.

Do you offer emergency IT support?

Yes, we provide around-the-clock emergency IT support to handle network outages, data breaches, system failures, or any critical IT disruptions. Fast response is our priority to minimize your downtime.

Can ITRegulators act as our company’s full IT department?

Absolutely. Many of our clients rely on us as their virtual IT department. We handle everything from strategy to execution so you can focus on running your business without worrying about IT.

How do you ensure security for businesses using remote workforces?

We implement secure access protocols, cloud-based collaboration tools, and endpoint protection to keep your remote teams productive and your data safe—no matter where your employees are located.

What cloud services do you offer?

Our cloud services include cloud migration, storage, backup solutions, security, and ongoing cloud management. We help businesses leverage the power of the cloud to enhance flexibility, scalability, and performance.

Can you provide on-site IT staffing support?

Yes, we offer IT staffing services with vetted professionals who can be deployed for both short-term projects and long-term placements. We match talent to your business requirements, ensuring a seamless integration into your team.

How do I get started with ITRegulators?

It’s simple: Contact us for a free consultation. We’ll assess your IT needs, discuss your goals, and provide a customized strategy aligned with your business and budget.

Where is ITRegulators located and do you serve clients outside of Illinois?

We are headquartered in Bolingbrook, IL, with services extending to Chicago, Aurora, and nationwide. Our national reach means we can support your business wherever you are in the U.S.

IT Support Specialist

Pay Range $60,000 – $100,000

ITRegulators, Inc. is a premier Managed Service Provider (MSP) specializing in comprehensive IT Support, Consulting, Managed Services, and IT Staffing. We don’t just fix computers; we serve as a strategic technology partner. Our proactive approach ensures our clients’ systems remain secure, optimized, and always available. We pride ourselves on listening to our clients’ unique business needs and building custom solutions that drive their success.

The Role

We are on the lookout for a “Superstar” IT Support Consultant to join our high-performing team. In this role, you will provide a mix of remote and as-needed on-site support for our diverse client base.

The ideal candidate is a highly motivated, autonomous professional with outstanding communication skills. You aren’t just a technician; you are a consultant capable of sophisticated system planning, seamless implementations, and expert-level troubleshooting.

Technical Environment & Proficiency

To be successful in this role, you should have hands-on experience and proficiency in the following areas:

Cloud & Virtualization: Strong administration skills in Microsoft 365 (Exchange Online, SharePoint, Teams) and Azure/Entra ID. Experience with virtualization platforms like VMware or Hyper-V.
Operating Systems: Advanced support for Windows 10/11, Windows Server (2016-2022), and familiarity with macOS environments.
Networking: Experience configuring and troubleshooting Firewalls (e.g., SonicWall, Fortinet, or Cisco), VLANs, Managed Switches, and Wireless Access Points (WAPs).
MSP Toolsets: Previous experience with RMM (Remote Monitoring & Management) tools and PSA (Professional Services Automation) ticketing systems (e.g., ConnectWise, Autotask, or NinjaOne).
Security & Backup: Familiarity with endpoint protection (EDR/MDR) and backup solutions (e.g., Veeam, Datto, or Acronis).

Key Responsibilities

Expert Troubleshooting: Provide Tier 2-3 support for complex hardware, software, and networking issues.
Proactive Maintenance: Monitor and maintain client systems to ensure 100% uptime and security.
Client Consultation: Listen to business needs and provide tailored technical recommendations and implementation plans.
Flexible Field Support: Manage tickets primarily via remote tools, with the ability to travel to client sites as required for hardware installs or critical on-site resolutions.
Project Implementation: Lead technical deployments, ensuring solutions are delivered on time and meet ITRegulators’ standards.

Experience & Education

Experience: 3 to 5 years of professional IT support experience (MSP experience is a significant plus).
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Certifications: Current relevant IT certifications (e.g., CompTIA A+/Net+, Microsoft 365, CCNA, or equivalent).

Salary:

$60,000.00 – $80,000.00 /Year

Compensation based on experience and education and or industry certifications

Benefits:

Competitive salary and benefits package, medical, vision and dental
Paid Vacation & Holidays
401(k) Plan
Profit Sharing Plan

If you are interested in this position, please submit resume

IT Support Specialist

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